xSellco Helpdesk was built for e‑commerce businesses
Zendesk has been around for years, so it has the power of brand recognition on its side.
Il suo sistema di ticketing chiede ancora ai clienti "digita la tua risposta sopra a questa riga". xSellco applica un approccio più umano all'assistenza trattando i clienti come persone, non come ticket.
xSellco is built for e‑commerce
Help Scout prides itself on making every customer interaction a personalized one.
With only 4 e‑commerce integrations and no auto-translate feature, multichannel sellers will struggle to support all their customers. xSellco translates messages so you can grow your sales globally without needing native speakers for support.
Companies big and small can auto-assign customer support tickets and cases throughout their whole organization.
Freshdesk non ha integrazioni con i marketplace. xSellco offre una solida alternativa per venditori multicanale a tutti i livelli e di ogni dimensione. xSellco si connette con tutti i marketplace, compresi Amazon ed eBay, oltre a offrire la traduzione automatica in aggiunta a tutte le funzioni di Freshdesk.
Desk.com provides enterprise features at enterprise pricing.
Desk has 1 e‑commerce connection to Shopify via an external link. xSellco is the only fully integrated e‑commerce help desk that puts all the information you need right in front of you, including customer and order details, so you can respond faster. Manage support for Amazon, eBay, Walmart, Newegg, Sears, Allegro and more, all in one place.
Wherever you sell online, xSellco Helpdesk connects all your marketplaces, webstores and social, so that you can view sales and support your customers - All in one place. Manage support queries for Amazon, eBay, Shopify, Allegro, BigCommerce, Facebook, Twitter and more.
With xSellco Helpdesk, you can add as many users as you like, at no extra cost! Get your whole team involved in supporting your customers better. Auto-assign teammates, with the relevant skills, to resolve tickets faster.
xSellco Helpdesk translates incoming messages from a language you don’t speak into one that you do. Write your message and your help desk will respond in the customer’s language. Easily connect with customers in every country, without needing to hire multilingual agents.
xSellco ha rappresentato una delle decisioni più essenziali che abbiamo preso per il servizio clienti e l'assistenza è stata assolutamente fantastica dal primo giorno a oggi.