4 Ways Sellers Can Prepare For Amazon Prime Day 2021
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4 Ways Sellers Can Prepare For Amazon Prime Day 2021

Amazon Prime Day, the two-day global shopping event exclusively for Prime members, will be held on June 21st and 22nd this year. Prime members and those on 30-day free trials, can avail of a series of ‘lightning deals’ over 24 hours with new deals appearing every five minutes. Amazon Prime Day 2020 was its biggest …

Stripe EMEA Growth Lead Eileen O’Mara Joins eDesk Board
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Stripe EMEA Growth Lead Eileen O’Mara Joins eDesk Board

Tech industry veteran Eileen O’Mara has taken on the position of non-executive director as eDesk enhances its product suite with new innovations. eCommerce customer service specialist eDesk has appointed Eileen O’Mara, the EMEA revenue and growth lead at payments platform Stripe, in the post of non-executive director. Responsible for strategically driving scale across EMEA at …

How to Win the Buy Box on Amazon Prime Day 2021
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How to Win the Buy Box on Amazon Prime Day 2021

Amazon has finally confirmed that Prime Day 2021 will revert to its usual date of mid-July. The eCommerce giant said Prime Day 2020 was its biggest sales day ever—even after shifting its date from mid-July to October as a result of the COVID-19 pandemic. Small sellers reaped the rewards, reporting a strong upswing in sales …

The Stats That Underline the Importance of Positive Reviews
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The Stats That Underline the Importance of Positive Reviews

Every eCommerce seller knows that positive reviews are a good thing, but just how much do shoppers rely on them when deciding what to buy? As it turns out, they’re really influential. Three Reasons Why Good Reviews Are Essential 2,000 online shoppers were recently surveyed as part of an in-depth report commissioned by eDesk. A …

How to Transform a Potential Issue into a Positive Review
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How to Transform a Potential Issue into a Positive Review

A customer has just had a disastrous experience with one of your products. Perhaps, they didn’t even receive it. While this is by no means an ideal situation, businesses should look at moments like this as an opportunity to land a positive review. That may sound crazy, but here’s why and how you can do …

Amazon’s Request a Review: The Ultimate Guide for 2021
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Amazon’s Request a Review: The Ultimate Guide for 2021

In recent years, Amazon has consistently made it harder for sellers to seek out customer feedback. Over and over, it has introduced complex policy changes that restrict how sellers can request reviews. But, in 2020, Amazon bucked this trend with the introduction of its Request a Review feature. Here’s everything sellers need to know about …

New Research Shows That Smart Sellers Can Step in to Avoid 9 out of 10 Bad Reviews
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New Research Shows That Smart Sellers Can Step in to Avoid 9 out of 10 Bad Reviews

eDesk and CitizenMe reveal vast majority of UK and US eCommerce customers speak to retailers when an issue arises, offering a chance at redemption – but how businesses manage the problem determines their fate when it comes to reviews and feedback. Online shopping increased drastically over the past year as people stayed at home, which …

Here’s Why an eCommerce Helpdesk is Vital For Your Business
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Here’s Why an eCommerce Helpdesk is Vital For Your Business

eCommerce businesses live and die by Transaction Intelligence, the data they hold on the customer’s path to purchase. Using helpdesk software like eDesk is a powerful, secure and streamlined way to translate that data into action. Are you still on the fence about investing in eCommerce helpdesk software for your business? Consider the following, it …

Grow Your eCommerce Business with eDesk This Quarter
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Grow Your eCommerce Business with eDesk This Quarter

Receive the growth resources you need to support your eCommerce business this spring. Spring has sprung and there is a real sense of optimism within the growing eDesk community as the weather improves, the world reopens and our horizons expand.  After the highs and lows of 2020, many retailers wondered if eCommerce growth could maintain …

eDesk Awarded ‘2021 Excellence In Customer Service Award’
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eDesk Awarded ‘2021 Excellence In Customer Service Award’

eDesk today announced it has been named a winner in the 2021 Excellence in Customer Service Award presented by Business Intelligence Group.  This annual business awards program recognises those who are helping companies better communicate with their customers to provide a superior level of customer service. “We’re thrilled that eDesk has been recognised in BIG’s …