4 Ways to Delight Customers (and Get Great Reviews)
4-ways-delight-customers

4 Ways to Delight Customers (and Get Great Reviews)

Our latest eCommerce market research has been published and it further underlines just how critical it is for online sellers to improve their positive reviews.  The results are in from our recent Cross Country Report for Online Reviews,  – and there are some surprising findings. Did you know that more Britons shop online weekly than …

Amazon’s Request a Review: The Ultimate Guide for 2021
amazon-request-a-review

Amazon’s Request a Review: The Ultimate Guide for 2021

In recent years, Amazon has consistently made it harder for sellers to seek out customer feedback. Over and over, it has introduced complex policy changes that restrict how sellers can request reviews. But, in 2020, Amazon bucked this trend with the introduction of its Request a Review feature. Here’s everything sellers need to know about …

10 Expert Ways to Deliver Great Customer Service in 2021
Deliver great customer service

10 Expert Ways to Deliver Great Customer Service in 2021

How to improve customer service should be on every company’s agenda in 2021. Why? Well, because research shows that 93% of customers are likely to make repeat purchases with companies who offer great customer service. With ecommerce sales at a high and retail sales predicted to make a comeback this year, it’s essential for both …

New Research Shows That Smart Sellers Can Step in to Avoid 9 out of 10 Bad Reviews
research-reviews-feedback

New Research Shows That Smart Sellers Can Step in to Avoid 9 out of 10 Bad Reviews

eDesk and CitizenMe reveal vast majority of UK and US eCommerce customers speak to retailers when an issue arises, offering a chance at redemption – but how businesses manage the problem determines their fate when it comes to reviews and feedback. Online shopping increased drastically over the past year as people stayed at home, which …

9 Effective Tips for Customer Service Managers in 2021
customer-service-managers

9 Effective Tips for Customer Service Managers in 2021

Being a customer service manager is a delicate balancing act! First and foremost, you must make sure that the needs of your customers are being met and that you’re delivering excellent customer service at all touchpoints. In addition, you might also be managing a team of customer service representatives internally, providing training and mentoring while …

Here’s Why an eCommerce Helpdesk is Vital For Your Business
ecommerce-helpdesk

Here’s Why an eCommerce Helpdesk is Vital For Your Business

eCommerce businesses live and die by Transaction Intelligence, the data they hold on the customer’s path to purchase. Using helpdesk software like eDesk is a powerful, secure and streamlined way to translate that data into action. Are you still on the fence about investing in eCommerce helpdesk software for your business? Consider the following, it …

2 Tested Ways to Remove Negative Feedback on Amazon
Removing negative feedback on Amazon

2 Tested Ways to Remove Negative Feedback on Amazon

No one likes to receive negative feedback in life or ecommerce. Getting negative feedback on your Amazon seller account can impact your sales, profits and Buy Box percentage. But what if we told you we can help you to get negative feedback removed in most instances. Well, firstly, not all negative feedback can be removed. …

How to Write Winning Product Titles for Amazon
Product titles Amazon

How to Write Winning Product Titles for Amazon

When it comes to writing, there are two main challenges: come up with a good body, and coming up with a good title. We have plenty of posts about how to optimize your Amazon listings so we’re going to focus on a different area and show you how to grab your reader’s attention with concise, …

CTO Corner: Feature Focus on eDesk’s New Smart Inbox
Feature Focus: Smart Inbox

CTO Corner: Feature Focus on eDesk’s New Smart Inbox

In the first of a new series, eDesk Chief Technology Officer, Gareth Cummings, gives us an insight into his own experiences and how they’ve influenced the launch of eDesk’s new Smart Inbox. Ask yourself – how many unread messages are in your inbox right now? When you glance at the unread total, do you get …

7 Ways to Get More eBay Feedback
Get more eBay feedback

7 Ways to Get More eBay Feedback

We all know one of the best ways to increase your sales on eBay is to get more great feedback—and here are seven ways you might not know of that can help you do just that but. 1. Be Prompt in Your Payment One way to bolster your feedback and reputation is to be a …

How to Effectively Communicate with Amazon Seller Central (5 Tips)
Communicate with Amazon Seller Central

How to Effectively Communicate with Amazon Seller Central (5 Tips)

Guest post by Stephen Smotherman, Full-Time FBA Nothing is more frustrating than trying to get your point across to a Seller Central representative and feeling like you are continually being misunderstood. In previous blog posts, we have covered ways to handle different glitches within the Amazon inventory system – some of which require opening a …

8 Tips to Crush it on Amazon Prime Day 2021
Amazon Prime Day

8 Tips to Crush it on Amazon Prime Day 2021

There are two dates that every Amazon retailer looks forward to every year, Amazon Prime Day and Black Friday. Amazon Prime Day 2021 will take place from 21 June to 22 June. Prime Day is the second largest shopping day of the year after Black Friday (and Cyber Monday), despite being exclusive to Amazon Prime …