Our latest eCommerce market research has been published and it further underlines just how critical it is for online sellers to improve their positive reviews. The results are in from our recent Cross Country Report for Online Reviews, – and there are some surprising findings. Did you know that more Britons shop online weekly than …
In recent years, Amazon has consistently made it harder for sellers to seek out customer feedback. Over and over, it has introduced complex policy changes that restrict how sellers can request reviews. But, in 2020, Amazon bucked this trend with the introduction of its Request a Review feature. Here’s everything sellers need to know about …
How to improve customer service should be on every company’s agenda in 2021. Why? Well, because research shows that 93% of customers are likely to make repeat purchases with companies who offer great customer service. With ecommerce sales at a high and retail sales predicted to make a comeback this year, it’s essential for both …
eDesk and CitizenMe reveal vast majority of UK and US eCommerce customers speak to retailers when an issue arises, offering a chance at redemption – but how businesses manage the problem determines their fate when it comes to reviews and feedback. Online shopping increased drastically over the past year as people stayed at home, which …
Being a customer service manager is a delicate balancing act! First and foremost, you must make sure that the needs of your customers are being met and that you’re delivering excellent customer service at all touchpoints. In addition, you might also be managing a team of customer service representatives internally, providing training and mentoring while …
eCommerce businesses live and die by Transaction Intelligence, the data they hold on the customer’s path to purchase. Using helpdesk software like eDesk is a powerful, secure and streamlined way to translate that data into action. Are you still on the fence about investing in eCommerce helpdesk software for your business? Consider the following, it …
No one likes to receive negative feedback in life or ecommerce. Getting negative feedback on your Amazon seller account can impact your sales, profits and Buy Box percentage. But what if we told you we can help you to get negative feedback removed in most instances. Well, firstly, not all negative feedback can be removed. …
When it comes to writing, there are two main challenges: come up with a good body, and coming up with a good title. We have plenty of posts about how to optimize your Amazon listings so we’re going to focus on a different area and show you how to grab your reader’s attention with concise, …
In the first of a new series, eDesk Chief Technology Officer, Gareth Cummings, gives us an insight into his own experiences and how they’ve influenced the launch of eDesk’s new Smart Inbox. Ask yourself – how many unread messages are in your inbox right now? When you glance at the unread total, do you get …
We all know one of the best ways to increase your sales on eBay is to get more great feedback—and here are seven ways you might not know of that can help you do just that but. 1. Be Prompt in Your Payment One way to bolster your feedback and reputation is to be a …
Guest post by Stephen Smotherman, Full-Time FBA Nothing is more frustrating than trying to get your point across to a Seller Central representative and feeling like you are continually being misunderstood. In previous blog posts, we have covered ways to handle different glitches within the Amazon inventory system – some of which require opening a …
There are two dates that every Amazon retailer looks forward to every year, Amazon Prime Day and Black Friday. Amazon Prime Day 2021 will take place from 21 June to 22 June. Prime Day is the second largest shopping day of the year after Black Friday (and Cyber Monday), despite being exclusive to Amazon Prime …