What is a Support Ticket System and How to Use One
Support ticket system

What is a Support Ticket System and How to Use One

Customer support tickets. Maybe it’s a phrase you’ve heard before, or perhaps you’re already familiar with them and work with them daily. You may have also heard them referred to as support tickets, help desk tickets, or customer service ticketing.  Whatever the turn of phrase, the customer service software industry generally uses the broad term …

7 Ways to Reduce Customer Support Costs in 2021
How to Reduce Customer Support Costs

7 Ways to Reduce Customer Support Costs in 2021

Customer support is one of the most important elements of your business, but if you don’t manage and invest your budget in the right places, unfortunately, it could cost you. While the old adage that ‘you have to spend money to make money’ rings true, it’s also important that the money you spend doesn’t break …

How to Save an Hour Per Day on Support Tickets
Save an Hour Per Day on Support Tickets

How to Save an Hour Per Day on Support Tickets

One thing everyone can use more of is time. It’s a non-renewable resource. Think of what you could do if you had an extra hour a day? How could you transform your productivity? If you work in customer support, you know that each hour matters. Customers want quick responses, and you want to move along …

4 Ways Sellers Can Prepare For Amazon Prime Day 2021
amazon-prime-day

4 Ways Sellers Can Prepare For Amazon Prime Day 2021

Amazon Prime Day, the two-day global shopping event exclusively for Prime members, will be held on June 21st and 22nd this year. Prime members and those on 30-day free trials, can avail of a series of ‘lightning deals’ over 24 hours with new deals appearing every five minutes. Amazon Prime Day 2020 was its biggest …

The Stats That Underline the Importance of Positive Reviews
stats-reviews-feedback

The Stats That Underline the Importance of Positive Reviews

Every eCommerce seller knows that positive reviews are a good thing, but just how much do shoppers rely on them when deciding what to buy? As it turns out, they’re really influential. Three Reasons Why Good Reviews Are Essential 2,000 online shoppers were recently surveyed as part of an in-depth report commissioned by eDesk. A …

4 Ways to Delight Customers (and Get Great Reviews)
4-ways-delight-customers

4 Ways to Delight Customers (and Get Great Reviews)

Our latest eCommerce market research has been published and it further underlines just how critical it is for online sellers to improve their positive reviews.  The results are in from our recent Cross Country Report for Online Reviews,  – and there are some surprising findings. Did you know that more Britons shop online weekly than …

10 Expert Ways to Deliver Great Customer Service in 2021
Deliver great customer service

10 Expert Ways to Deliver Great Customer Service in 2021

How to improve customer service should be on every company’s agenda in 2021. Why? Well, because research shows that 93% of customers are likely to make repeat purchases with companies who offer great customer service. With ecommerce sales at a high and retail sales predicted to make a comeback this year, it’s essential for both …

9 Effective Tips for Customer Service Managers in 2021
customer-service-managers

9 Effective Tips for Customer Service Managers in 2021

Being a customer service manager is a delicate balancing act! First and foremost, you must make sure that the needs of your customers are being met and that you’re delivering excellent customer service at all touchpoints. In addition, you might also be managing a team of customer service representatives internally, providing training and mentoring while …

Grow Your eCommerce Business with eDesk This Quarter
targets-ecommerce-business

Grow Your eCommerce Business with eDesk This Quarter

Receive the growth resources you need to support your eCommerce business this spring. Spring has sprung and there is a real sense of optimism within the growing eDesk community as the weather improves, the world reopens and our horizons expand.  After the highs and lows of 2020, many retailers wondered if eCommerce growth could maintain …

7 Steps to Improve Your Customer Support Strategy
Customer Support Strategy

7 Steps to Improve Your Customer Support Strategy

Customer support is an integral part of selling online. Small issues left unresolved can escalate and have serious consequences for your reputation and seller rating. But customer support doesn’t have to be a labour-intensive process. Having a well-defined strategy in place and excellent customer support software is the best way to manage it successfully. Here …